I ordered Haylou Bluetooth Earphone T15 TWS Black from Fruugo, but they sent me the wrong product! Despite multiple attempts to resolve the issue, I still haven’t been able to arrange a return or exchange.
The retailer completely ignores my complaints, and Fruugo’s customer service is unresponsive and unhelpful. It’s clear they don’t care about their customers or take responsibility for their mistakes. This is completely unacceptable—I paid for a specific product and expect to receive exactly what I ordered.
Fruugo needs to step up and resolve this immediately by either sending me the correct earbuds or issuing a full refund. Has anyone else had this issue? Avoid this unreliable platform!
I placed an order through Fruugo from a Chinese retailer listed as "xiaolon,g electronics commerce (Shenzhen)." Unfortunately, the item never arrived. After weeks of waiting, I discovered it had been held up at customs in China. What's worse is that neither the seller nor Fruugo is doing anything to...
I placed an order on Fruugo, but after one month, there has been no update, no shipping progress, and no delivery. The item is completely stuck, and despite contacting customer support multiple times, they only respond with generic messages like "Please wait, we are handling it." Meanwhile, there i...
Fruugo is completely unreliable when it comes to delivering orders on time. They take your money, but instead of shipping the product as promised, they delay endlessly while providing no real updates. Their website constantly malfunctions, making it impossible to track my order. Every time I try, I...
I placed an order on Fruugo on December 2, 2024, and as of January 23, 2025, my package has still not arrived. Despite reaching out multiple times, I have received no update or response from their customer service. This experience has been incredibly frustrating. Their lack of professionalism and c...
I purchased a product from Fruugo on December 5, 2024, and followed the tracking updates carefully. After 25 days, the package cleared customs and was marked as shipped. Shortly after, the tracking system stated "delivered", yet I never received the package. There is no record of who received it, a...
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