Fila ignored my return request for two weeks, how can I escalate this to get action?

If Fila hasn't replied to your return request after two weeks, call their customer service line at +1-800-845-3452 (Monday through Friday, 10am–6pm EST) to take the matter to the next level.

Give your order number, information on how to track your return, and a list of all the messages you've already sent.

If the problem still hasn't been fixed, you might want to file a dispute or a complaint with your payment company to speed up the refund process.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.