I purchased a pair of Fila sneakers from Deichmann, and within just one to two weeks of use, the inner lining tore apart. I returned the shoes to the store for inspection, and they took them in, saying they would review the issue. However, I have now been waiting for two weeks, only to receive a response stating “no defect found.”
Despite my clear request for a replacement, no one has taken responsibility. The staff at the Antares branch of Deichmann have been dismissive, even though the shoes are visibly damaged and no longer wearable. Instead of addressing the problem, they are leaving the customer stuck with a defective product.
This kind of behavior causes unnecessary frustration and serious consumer harm. Since Deichmann refuses to resolve the matter fairly, I am left with no choice but to escalate my complaint to the Consumer Protection Board.
I purchased a pair of Fila shoes from Deichmann, and after just 1-2 months of use, the sides started coming apart. I sent them in for inspection, but the fault was unfairly attributed to me. If a pair of shoes shows such defects in such a short time, it clearly reflects poor quality from the Fila br...
I bought a pair of FILA men’s sneakers from Deichmann and was assured the shoes came with a 6-month warranty. I even paid extra for protective treatment and additional coverage. But in less than a month, the leather on the shoes started to crack—completely unacceptable for a product I barely had tim...
I purchased a pair of FİLA brand sneakers from the Deichmann store at Ankara Gordion on September 12th, 2024. Within just 25 days, the inner upper fabric of the sneakers tore off. Despite contacting Deichmann about this defect, I received no positive response. The product was inspected multiple time...
I bought a pair of Fila sneakers from the Deichmann store at Denizli Forum Çamlık Mall, and in less than two months the shoes started falling apart at the front. The material is already tearing and peeling on the sides, making them look completely worn out even though they are still very new. I hav...
On June 4, 2025, I purchased a pair of Fila sneakers from the Deichmann store at Samsun Bafra Nova Mall (Invoice No: 1112025000006041). The shoes were sold with a 6-month warranty, and I only used them for daily wear. Yet, in less than two months, the leather on the upper started cracking, and the e...
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