I bought a pair of FILA men’s sneakers from Deichmann and was assured the shoes came with a 6-month warranty. I even paid extra for protective treatment and additional coverage. But in less than a month, the leather on the shoes started to crack—completely unacceptable for a product I barely had time to break in.
When I brought the shoes back, Deichmann staff said they needed to be evaluated under warranty. Not once, but twice, I sent the shoes in. And both times, they just told me, “There’s nothing wrong, come pick up your shoes.” No responsibility taken. No solution offered. I’m not just disappointed—I feel cheated.
If a pair of shoes can’t last a month without falling apart, that’s not a customer issue—it’s a quality issue. I demand a full refund for this defective product. I will never shop at Deichmann again, and I strongly warn others to think twice before doing so.
On June 4, 2025, I purchased a pair of Fila sneakers from the Deichmann store at Samsun Bafra Nova Mall (Invoice No: 1112025000006041). The shoes were sold with a 6-month warranty, and I only used them for daily wear. Yet, in less than two months, the leather on the upper started cracking, and the e...
I purchased a pair of Fila sneakers from Deichmann, and within just one to two weeks of use, the inner lining tore apart. I returned the shoes to the store for inspection, and they took them in, saying they would review the issue. However, I have now been waiting for two weeks, only to receive a res...
I purchased a pair of Fila shoes from Deichmann, and after just 1-2 months of use, the sides started coming apart. I sent them in for inspection, but the fault was unfairly attributed to me. If a pair of shoes shows such defects in such a short time, it clearly reflects poor quality from the Fila br...
We bought a FILA brand shoe from Deichmann. They claimed there is a coating to protect the rain and white parts. They stated that there is no damage to the shoes and that there is a three-month warranty. We finished the coating. When we got home, we took the shoes out of the box; the patent leather ...
It’s been just two months since I purchased a pair of FILA shoes, and I’m already dealing with major quality issues. I never washed them, didn’t wear them in rough conditions, yet the leather has cracked and the inner lining has torn. This is the second time I’ve had the exact same issue with FILA s...
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