Fiat customer service

Despite completing all scheduled maintenance on time for my 2023 model Fiat Ducato 17 m³ vehicle with the license plate 34HTY061, a major engine failure occurred at 60,000 km. When it was time for an oil change, I called the Çorlu Fiat service center but was told they couldn’t give me an appointment...

I took my Fiat Egea Cross to the service center because, for the past 10 days, a squeaking noise has been coming from the engine area while idling. After inspection, the service team stated that the alternator needed to be replaced and contacted the factory. However, the factory suggested installing...

I contacted an authorized service center regarding an issue with the right door trim on my Fiat Fiorino, which I have owned for one year and driven 14,000 km. I requested a warranty replacement for the right door trim, but the service center denied my request based solely on a photo review, claiming...

I purchased my 2016 Fiat Egea on 11.08.2025, and before buying it, I contacted Göker Service and Fiat customer service to ask whether the major maintenance had been performed, especially if the transmission oil had been changed. Both the service center and customer service assured me that all mainte...

I purchased my 2025 model Fiat Egea 1.6 Diesel Manual on 10/03/2025. Even though the car is only 6 months old, it has already broken down 3 times, and each time I had to use towing service to take it to the authorized service center. During the first breakdown at Fiat Bozüyük Authorized Service, I w...

In November 2023, I purchased two Fiat Ducato vehicles. One of them, license plate 39S14**, experienced a serious engine failure on December 22, 2024—just 10 days after its major 120,000 km service—due to turbo failure and turbo parts entering the engine. I had the vehicle towed to the authorized se...

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In July 2024, I purchased a brand-new Fiat Doblo from the Fiat Gürses dealership in Turkey, and for the past six months, the vehicle has been sitting in service without being repaired or replaced. Shortly after receiving the car, it failed to start, and I contacted the company. The car was towed to ...

I have a Fiat Egea from 2023 with 32,000 km on it, and I've noticed something strange about the original key. The metal parts have started to lose their shine, turn yellowish, and change color completely. I didn't anticipate this from a brand like Fiat, especially not on a key that should last the l...

The AdBlue warning light came on in my car, which is just one year old and has 38,000 km. I took it to Tunalars, the authorized Fiat Service in Trabzon, and also requested the 40,000 km maintenance. They completed the maintenance and told me the AdBlue system was clogged and needed cleaning. They ch...

A 2024 model 1.4 Fire Urban Egea Cross with only 5,000 km is leaking water from the water pump, has consumed around 1 liter of oil, and lost about 1.5 liters of water. The radiator gives a high temperature warning, and the engine has overheated severely. When I took the car to the service center, th...

In January 2024, our company purchased a brand-new Fiat Fiorino 1.3 Multijet with license plate 34 HZG 1** from Fiat's authorized dealer in Küçükyalı. The vehicle has been used in accordance with proper operating conditions, with all maintenance carried out at authorized Fiat service centers. Howeve...

My 2022 model Fiat Doblo Maxi 1.6 Multijet vehicle (license plate: 06 DKS ***) experienced a turbo failure despite having only 22,000 km on it. I took the car to an authorized service center and requested that the turbo issue be covered under warranty. However, both the authorized Fiat service and F...

I own a 2020 model (registered in 2021) Fiat Egea 1.4 Urban Plus, and all of its maintenance has been carried out at the Van Şengüller dealership. While driving, the car suddenly stopped shifting gears, and it had to be towed to the service center. Without even inspecting the vehicle for a minute, t...

I purchased my 2022 model Fiat Egea brand new, and at only 28,900 km, I was informed during a service check that the brake pads needed to be replaced, with a cost of ₺8,000. My car is still under warranty! While the average lifespan of a clutch and brake pads is around 90,000 km, how can a brand-new...

I have an oil deficiency problem in my 2014 model Fiat Euro5 engine Doblo brand vehicle. At about 1000 km, all the oil runs out completely. When I examined other complaints, I saw many users who had this problem. It will be a problem caused by the production of the company that many people have expe...

I purchased a brand-new 2023 Fiat Egea, a 2022 model, and on Saturday, October 12, 2024, at 35,926 km, I experienced a gear shift problem. The vehicle is still under warranty. After calling customer service, a tow truck was sent, and around 12:30 PM, my car was taken to the service center. However, ...

I bought a new Doblo from your dealer ASF İstanbul this year for a significant amount of money. I had an accident with my car on 11/07/2024. I took my car to your service Banoto Bursa on 17/07/2024. Damage was assessed, and parts were requested. About two and a half months have passed, and despite m...

Hello, My vehicle is a 2009 Punto Grande Fire Active. About two months ago, my steering wheel suddenly stiffened. The problem was resolved when I turned the ignition off and back on. A week ago, I encountered the same issue again. Upon researching, I found that this issue is a chronic problem relate...

Dear Fiat Customer Service/Relevant Department, I am writing to express my dissatisfaction with the recent service I have received regarding the Fiat Connect device installed in my vehicle in 2020. Last week, I attempted to reactivate the device by paying the annual subscription fee of ₺999. Howeve...

Hello, our 2024 model Fiat Doblo vehicle gave a motor malfunction warning at 989 km. The service completed the transport configurations in the first week of May. However, the vehicle gave the same malfunction warning again. We left the vehicle at the service on 13.05.2024 and were informed according...

I recently had my car serviced at a Fiat service center, namely in İnegöl Banato. A part was replaced. Unfortunately, the new part failed soon after, and to my dismay, the service center refused to stand by their work. Despite having had all of my car's maintenance done at Fiat service locations for...

In January 2024, my 1.6 diesel automatic Urban Egea Cross, equipped with a CarPlay-enabled tablet screen, started experiencing issues with connecting to my phone over time and failing to reconnect when I turned the ignition on and off. I took my car to the Birmot service center in Istanbul, Zincirli...

I've discovered that our 2017 Fiat Egea 1.3 has fallen victim to the chronic "Start-up Extension Issue" software malfunction. Despite numerous complaints both here and on various platforms regarding this relevant software glitch, the authorized service center insists on charging an additional fee fo...