I took my Fiat Egea Cross to the service center because, for the past 10 days, a squeaking noise has been coming from the engine area while idling. After inspection, the service team stated that the alternator needed to be replaced and contacted the factory. However, the factory suggested installing a repaired, used, or refurbished alternator. My vehicle has only 20,000 km on it and is still under warranty until 2028. I absolutely do not accept the installation of a used part in such a new and warranted car. My license plate number is 06 DRZ 145. Although I contacted Fiat customer service, I have not yet received any response. I do not accept a used replacement part and demand that a brand-new, original alternator be installed under warranty. Otherwise, I will share my experience with others and will never choose the Fiat brand again. The related image is attached.
I purchased my 2022 model Fiat Egea brand new, and at only 28,900 km, I was informed during a service check that the brake pads needed to be replaced, with a cost of ₺8,000. My car is still under warranty! While the average lifespan of a clutch and brake pads is around 90,000 km, how can a brand-new...
I purchased my 2025 model Fiat Egea 1.6 Diesel Manual on 10/03/2025. Even though the car is only 6 months old, it has already broken down 3 times, and each time I had to use towing service to take it to the authorized service center. During the first breakdown at Fiat Bozüyük Authorized Service, I w...
I purchased a brand-new 2023 Fiat Egea, a 2022 model, and on Saturday, October 12, 2024, at 35,926 km, I experienced a gear shift problem. The vehicle is still under warranty. After calling customer service, a tow truck was sent, and around 12:30 PM, my car was taken to the service center. However, ...
Even though I had all the maintenance done on my 2019 model Fiat Egea vehicle, which I bought brand new, at the authorized service, what happened to me shocked me. Last April, I had all the maintenance done at the authorized service, and in the last 7 months, I have only driven approximately 7 thous...
I purchased my 2016 Fiat Egea on 11.08.2025, and before buying it, I contacted Göker Service and Fiat customer service to ask whether the major maintenance had been performed, especially if the transmission oil had been changed. Both the service center and customer service assured me that all mainte...
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