Fiat Did Not Fix AdBlue Problem After Unnecessary Cleaning

The AdBlue warning light came on in my car, which is just one year old and has 38,000 km. I took it to Tunalars, the authorized Fiat Service in Trabzon, and also requested the 40,000 km maintenance. They completed the maintenance and told me the AdBlue system was clogged and needed cleaning. They charged me ₺5,600 for the cleaning. The next morning, the AdBlue warning light came on again. I consulted another mechanic who said if the AdBlue were truly clogged, the light would stay on continuously—mine was blinking, indicating a different issue. Without proper diagnostics, they charged me ₺5,600. I’m talking about a Fiat service that performed an unnecessary procedure on a car they couldn’t diagnose correctly. I brought the vehicle back, and this time they said it needed to stay for a detailed inspection. When I asked for a replacement vehicle, they said there were none. They are overwhelmed with cars and return them to customers without proper care. A service advisor told me that using AdBlue with frequent stop-and-go short trips causes failure and blamed me, saying it was user error. When I pointed out that the car shuts off automatically when I brake—that it’s a feature of the car—he just stared at me in confusion. This is the worst authorized service I have ever encountered. They create unnecessary expenses for customers and charge for problems that don’t exist. They took ₺5,600 for an AdBlue cleaning, and when the issue wasn’t resolved, they replaced the injectors and fixed the fault. When I asked why the cleaning was done at all if the problem was the injectors, they didn’t even respond. In short, they took ₺5,600 from me for a service that should have been unnecessary, didn’t fix the issue, and sent me home with a malfunctioning vehicle. When the light came on again the next day, they finally did a proper inspection and fixed the problem under warranty by replacing parts. They refused to refund the ₺5,600. I’m giving power of attorney to my lawyer to file a lawsuit and will update you on the outcome.