The AdBlue warning light came on in my car, which is just one year old and has 38,000 km. I took it to Tunalars, the authorized Fiat Service in Trabzon, and also requested the 40,000 km maintenance. They completed the maintenance and told me the AdBlue system was clogged and needed cleaning. They charged me ₺5,600 for the cleaning. The next morning, the AdBlue warning light came on again. I consulted another mechanic who said if the AdBlue were truly clogged, the light would stay on continuously—mine was blinking, indicating a different issue. Without proper diagnostics, they charged me ₺5,600. I’m talking about a Fiat service that performed an unnecessary procedure on a car they couldn’t diagnose correctly. I brought the vehicle back, and this time they said it needed to stay for a detailed inspection. When I asked for a replacement vehicle, they said there were none. They are overwhelmed with cars and return them to customers without proper care. A service advisor told me that using AdBlue with frequent stop-and-go short trips causes failure and blamed me, saying it was user error. When I pointed out that the car shuts off automatically when I brake—that it’s a feature of the car—he just stared at me in confusion. This is the worst authorized service I have ever encountered. They create unnecessary expenses for customers and charge for problems that don’t exist. They took ₺5,600 for an AdBlue cleaning, and when the issue wasn’t resolved, they replaced the injectors and fixed the fault. When I asked why the cleaning was done at all if the problem was the injectors, they didn’t even respond. In short, they took ₺5,600 from me for a service that should have been unnecessary, didn’t fix the issue, and sent me home with a malfunctioning vehicle. When the light came on again the next day, they finally did a proper inspection and fixed the problem under warranty by replacing parts. They refused to refund the ₺5,600. I’m giving power of attorney to my lawyer to file a lawsuit and will update you on the outcome.
I had the routine maintenance of my 2018 Model 1.6 Diesel Peugeot 3008 done two weeks ago at the Ümitköy Göral Authorized Service. However, just a few days later, I received a warning that the AdBlue level was low, and I filled the tank within 30 km. After that, on Saturday, I received an AdBlue sys...
AdBlue caused a motor problem in my 2019 Citroen Berlingo, which had only 35,000 km on it. When I took it to an authorized service center, they said it was my fault because the urea tank was broken and needed to be replaced, which would cost a whopping 30,000 lira. I've always bought AdBlue from Ope...
I bought a 2021 Toyota Proace City brand new, expecting reliability from day one. Unfortunately, I’ve been dealing with a persistent AdBlue fault ever since I took delivery of the vehicle. Every time I took it to the service center, they simply cleared the warning light and handed it back to me—no r...
I purchased a Peugeot 3008 model vehicle from ABC Peugeot dealership in Ankara in December 2019, and had all routine maintenance performed at the ABC Peugeot authorized service center during the two-year warranty period. After the warranty expired, the AdBlue system malfunctioned, which I had repair...
Dear Sir/Madam, I am writing to express my concerns and request a resolution regarding the AdBlue issues with my 2019 Peugeot 3008. I have consistently maintained my vehicle at the Muğla Milas service center. However, on February 15, 2022, I encountered the first AdBlue malfunction. Despite the AdBl...
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