Dear Fiat Customer Service/Relevant Department,
I am writing to express my dissatisfaction with the recent service I have received regarding the Fiat Connect device installed in my vehicle in 2020. Last week, I attempted to reactivate the device by paying the annual subscription fee of ₺999. However, I encountered persistent issues connecting the device to my vehicle via the "Fiat Yol Arkadaşım" application. Despite multiple attempts to resolve the problem with your customer service, a remote solution could not be provided. As a result, I was directed to a service center on September 13, 2024, for a "device reset." After approximately six hours of inspection, the service center informed me that the device had been examined and, in conjunction with TOFAŞ, a solution could not be found. They proposed replacing the device for a fee of ₺5,000.
Following this, I contacted your company to explain the situation and request a resolution. I was informed that the device could not be updated to the latest firmware due to its age and that, as it was outside the warranty period, the only solution was to replace the device. I would like to emphasize that citing the warranty period as an excuse is not acceptable in this situation. My device is not faulty or in need of repair; therefore, I am not requesting a warranty service, whether paid or free. Additionally, when this device was installed in 2020, no information was provided regarding its lifespan, and it was installed at an additional cost. I fail to understand why I am now being asked to pay an additional ₺5,000. Are we to expect that every 3-4 years, we will be told that the device is outdated and needs to be replaced at a cost of ₺5,000?
Did Fiat not consider the lifespan of this product when it was developed and released? Are countless users like myself expected to pay an annual subscription fee and then also be required to pay for constant device replacements? I demand an immediate and effective resolution to this issue.
Sincerely,
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