In January 2024, my 1.6 diesel automatic Urban Egea Cross, equipped with a CarPlay-enabled tablet screen, started experiencing issues with connecting to my phone over time and failing to reconnect when I turned the ignition on and off. I took my car to the Birmot service center in Istanbul, Zincirlikuyu, where they attempted various methods such as software updates but concluded that there was a device malfunction. Up to this point, the situation seems reasonable and acceptable. However, when they informed me that the device's manufacturer is not TOFAŞ-Fiat and suggested removing the device from the vehicle and shipping it to the manufacturer for repair or replacement, I became frustrated. They proposed sending my car's screen back to the factory for repair and reinstalling it once fixed. They stated that this was the only solution. Would you want to be someone who paid ₺1,110,000 for a Fiat Egea with a repaired radio? Dear readers, Fiat couldn't even change the screen and say, "Here's your car, sorry for this bad experience." I didn't and won't accept such a procedure. I demand a one-to-one replacement of the screen with a new one. This car is only three weeks old and has driven 1400 km. I will pursue my legal rights to the fullest against TOFAŞ-Fiat. If a repaired device had been installed in my car, I would have bought a second-hand car and repaired it at a reasonable price in the garage. Please explain to me why I paid so much money for a brand-new car.
Dear Fiat Customer Service/Relevant Department, I am writing to express my dissatisfaction with the recent service I have received regarding the Fiat Connect device installed in my vehicle in 2020. Last week, I attempted to reactivate the device by paying the annual subscription fee of ₺999. Howeve...
I purchased my 2025 model Fiat Egea 1.6 Diesel Manual on 10/03/2025. Even though the car is only 6 months old, it has already broken down 3 times, and each time I had to use towing service to take it to the authorized service center. During the first breakdown at Fiat Bozüyük Authorized Service, I w...
On June 11, 2023, I took my 2022 Fiat Egea, an automatic diesel car with only 19,000 kilometers, to the service center because it wouldn't take gas or move in D gear. They checked the car at the Otokoc Zincirlikuyu Fiat authorized dealer and claimed it had a transmission problem. They warned of a 97...
In July 2024, I purchased a brand-new Fiat Doblo from the Fiat Gürses dealership in Turkey, and for the past six months, the vehicle has been sitting in service without being repaired or replaced. Shortly after receiving the car, it failed to start, and I contacted the company. The car was towed to ...
I purchased my Toyota Corolla Cross at the end of December 2022. On the morning of May 12, 2025, the vehicle suddenly wouldn’t start. The authorized Toyota service center informed me that the battery was completely discharged. However, they told me the system didn’t allow them to replace it, so they...
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