I purchased my 2025 model Fiat Egea 1.6 Diesel Manual on 10/03/2025. Even though the car is only 6 months old, it has already broken down 3 times, and each time I had to use towing service to take it to the authorized service center. During the first breakdown at Fiat Bozüyük Authorized Service, I was told that the start-stop failure was due to low battery voltage. When I asked how such an issue could occur in a 3-month-old car, I did not receive a satisfactory explanation. During the second breakdown at Fiat Boranlar Authorized Service, I experienced another start-stop failure, and the ignition lock system was replaced, with the possibility of a factory defect mentioned. Additionally, as part of a recall campaign, the camshaft set and belt were replaced, and improvement kits were applied. During the third breakdown, the steering lock engaged, but no explanation was provided. Only 1 week had passed between the second and third breakdowns. All repairs were carried out under warranty with no charges, but experiencing repeated failures in such a short time has completely destroyed my confidence in the vehicle. My family and I have been left in a difficult situation, and on every trip I fear being stranded again. My expectation from Fiat is either a replacement of my vehicle or a refund based on its current value. My chassis number is NM43560000U271139, and my license plate is 11 ACK 213. I urgently request a permanent solution to my problem.
On June 11, 2023, I took my 2022 Fiat Egea, an automatic diesel car with only 19,000 kilometers, to the service center because it wouldn't take gas or move in D gear. They checked the car at the Otokoc Zincirlikuyu Fiat authorized dealer and claimed it had a transmission problem. They warned of a 97...
I am the owner of a 2021 Fiat Egea Cross with 27,000 kilometers, which has been fully serviced with all routine maintenance, accessories, LPG installation, and winter tire replacement carried out at authorized service centers. Recently, I discovered deformations on the front seat belts, and I immedi...
I purchased my 2016 Fiat Egea on 11.08.2025, and before buying it, I contacted Göker Service and Fiat customer service to ask whether the major maintenance had been performed, especially if the transmission oil had been changed. Both the service center and customer service assured me that all mainte...
I purchased a brand-new 2023 Fiat Egea, a 2022 model, and on Saturday, October 12, 2024, at 35,926 km, I experienced a gear shift problem. The vehicle is still under warranty. After calling customer service, a tow truck was sent, and around 12:30 PM, my car was taken to the service center. However, ...
Hello there. This e-mail states my complaint about Eskisehir Asil Oto operating in Turkey. I own a 2023 model Seat Ibiza 1.0 Evo 80 HP Style vehicle with 26 AJR 725 license plate. I have been to the service 3 times that there is a problem with the battery and “the battery is almost empty”. Although ...
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