I purchased a brand-new 2023 Fiat Egea, a 2022 model, and on Saturday, October 12, 2024, at 35,926 km, I experienced a gear shift problem. The vehicle is still under warranty. After calling customer service, a tow truck was sent, and around 12:30 PM, my car was taken to the service center. However, since the service was closed at that time, they informed me they would check the vehicle on Monday.
On Monday, I was told that the clutch and pressure plate needed to be replaced, but this would not be covered under warranty, and the cost would be ₺16,200. How is it possible that a car with only 35,926 km, mostly driven on highways, already needs clutch and pressure plate replacement? At this mileage, it’s unlikely to be a user error. From the day I bought the car, I’ve noticed issues, especially when shifting into reverse. During the 10,000 km service, I mentioned this to the service technician, but they dismissed it, saying there was no issue and that I should wait for the car to warm up. The problem persisted, and I often had to try multiple times to engage in reverse gear.
Furthermore, during the second service on August 31, 2024, why didn’t they notice this problem again? This should be covered under warranty. I bought a new car specifically to avoid these kinds of issues, but it seems I made a mistake by choosing Fiat. I urgently request that this problem be resolved under warranty.
I purchased my 2022 model Fiat Egea brand new, and at only 28,900 km, I was informed during a service check that the brake pads needed to be replaced, with a cost of ₺8,000. My car is still under warranty! While the average lifespan of a clutch and brake pads is around 90,000 km, how can a brand-new...
I own a 2020 model (registered in 2021) Fiat Egea 1.4 Urban Plus, and all of its maintenance has been carried out at the Van Şengüller dealership. While driving, the car suddenly stopped shifting gears, and it had to be towed to the service center. Without even inspecting the vehicle for a minute, t...
On June 11, 2023, I took my 2022 Fiat Egea, an automatic diesel car with only 19,000 kilometers, to the service center because it wouldn't take gas or move in D gear. They checked the car at the Otokoc Zincirlikuyu Fiat authorized dealer and claimed it had a transmission problem. They warned of a 97...
I purchased my 2016 Fiat Egea on 11.08.2025, and before buying it, I contacted Göker Service and Fiat customer service to ask whether the major maintenance had been performed, especially if the transmission oil had been changed. Both the service center and customer service assured me that all mainte...
I purchased my 2025 model Fiat Egea 1.6 Diesel Manual on 10/03/2025. Even though the car is only 6 months old, it has already broken down 3 times, and each time I had to use towing service to take it to the authorized service center. During the first breakdown at Fiat Bozüyük Authorized Service, I w...
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