I’m extremely frustrated with Europcar. While traveling abroad, I apparently received a radar speeding ticket, which I understand can happen. However, without any prior notice, Europcar went ahead and charged my credit card an additional €30 (around ₺) without explaining why. No detailed invoice, no email, no justification—just a random charge.
If this fee is a processing charge related to the fine, then why wasn’t it disclosed in advance? Why wasn't I given the opportunity to contest or even understand the cost breakdown? This lack of transparency is unacceptable, especially from an international company that claims to care about customer service.
I demand a full explanation of this charge and a refund of the unjustified €30. Companies like Europcar should not be allowed to withdraw money from customers’ accounts without consent or clarity. I expect a prompt response and resolution, or I’ll be forced to escalate this matter through my bank and local consumer protection authorities.
On April 30, 2025, Europcar charged my credit card €30 (approximately ₺1,050) without my consent or prior notice. I had no active rental or pending fees at the time, and I certainly didn’t authorize any payments. What’s deeply troubling is that Europcar seems to have retained my credit card informat...
I recently rented a car from Europcar and picked it up from Düsseldorf Airport. At no point during the booking process was I informed of any extra fees related to picking up the car at the airport. Everything seemed fine—until I checked my credit card statement and saw that I was charged an addition...
On November 27, I rented a car from Europcar in Dubai and paid the full rental fee upfront. They also blocked the required deposit amount on my credit card. I returned the car on December 1, and they confirmed that the deposit would be refunded—which it was. Up to that point, everything went smoothl...
I booked a rental car through Booking.com from Europcar France six months ago. At the time of rental, I was told that the deposit would be refunded. However, despite all this time passing, the deposit was never returned. What’s even more outrageous is that just yesterday—six months later—I noticed t...
In July, I rented a car in Euros, and a traffic fine was issued. Once I received the fine receipt, I promptly paid it. However, on November 27, when I visited the rental company to inquire about renting again, I noticed an unauthorized charge on my account. Upon contacting the Antalya branch, I was ...
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