Hello, on May 2, 2025, I made a car reservation in Munich, Germany through Europcar. I specifically booked a Volkswagen and paid the full amount with my credit card. The confirmation stated the vehicle would be ready at 5:00 PM. However, when I arrived at the Europcar office at the specified time, I was told that the car I reserved was not available.
Instead, they offered me an electric vehicle, which I clearly said I did not want. I declined the alternative and requested a refund on the spot. I was told the refund would be processed within 3 business days. It has now been 9 days, and I still have not received my money back.
I followed up by calling customer service, where I was told to send an email. I sent the email as instructed, but no one has responded. Europcar’s lack of follow-through and complete disregard for customer satisfaction is extremely disappointing. I simply want the refund for a service I never received. I urge Europcar to correct this immediately and return the amount paid. Otherwise, I will not hesitate to take further action.
On May 12, 2025, I was shocked to find that my credit card had been charged five separate times by Europcar for car rental fees. However, I never completed a reservation. While attempting to book a car on the Europcar website that day, I encountered a system error and the process did not go through....
On July 20, 2025, I booked a car rental through Booking.com (confirmation number 658401310) with Europcar at Rome Fiumicino Airport, scheduled to start on July 22, 2025. When I arrived to collect the vehicle, I was told my driver’s license—although new—was “not compatible,” and they refused to hand ...
I rented a car through Booking.com from Enterprise at Munich Airport. During the rental process, €250 was taken from my credit card as a deposit, and I was informed that the amount was only blocked and would be refunded after the vehicle was returned. I returned the car on July 2 without any issues....
I rented a car through eDreams to pick up at Cologne Airport in Germany. I made my reservation for November 29, 2025, for a period of three days, and I paid $67 in advance by credit card. When I went to pick up the car, I was told that my reservation had been canceled because I was only 59 minutes ...
In November 2024, I rented a car from Europcar at Munich Airport in Germany. I drove the vehicle to Austria and back. After my trip, a toll charge related to the Austrian highway crossing was sent to my email, but I never received any SMS or notification on my phone. Later, I noticed a block placed ...
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