On May 12, 2025, I was shocked to find that my credit card had been charged five separate times by Europcar for car rental fees. However, I never completed a reservation. While attempting to book a car on the Europcar website that day, I encountered a system error and the process did not go through. I never received a confirmation email, never visited a branch, and certainly never picked up a vehicle.
There was no valid reservation and absolutely no service provided. Yet, multiple charges were still processed on my card without authorization or service fulfillment. This is completely unacceptable and raises serious concerns about the company’s billing practices.
I am formally requesting that the full amount charged to my card be refunded immediately. I expect a prompt resolution and clear communication regarding the status of this refund. If this issue is not resolved quickly, I will have no choice but to escalate it through my bank and file a formal complaint with consumer protection authorities.
Hello, on April 9, 2025, I rented a car from Europcar in Geneva through Booking.com. Although I made only one reservation, I was charged twice. The se...
On April 30, 2025, Europcar charged my credit card €30 (approximately ₺1,050) without my consent or prior notice. I had no active rental or pending fees at the time, and I certainly didn’t authorize any payments. What’s deeply troubling is that Europcar seems to have retained my credit card informat...
On April 2, 2025, at 08:15, I made a car rental reservation through the eDreams website, selecting a vehicle from the Sixt branch. However, when I went to pick up the car, I was told the vehicle wasn’t available in their fleet. The staff then claimed that eDreams is just a broker platform and referr...
On July 20, 2025, I booked a car rental through Booking.com (confirmation number 658401310) with Europcar at Rome Fiumicino Airport, scheduled to start on July 22, 2025. When I arrived to collect the vehicle, I was told my driver’s license—although new—was “not compatible,” and they refused to hand ...
Hello, on May 2, 2025, I made a car reservation in Munich, Germany through Europcar. I specifically booked a Volkswagen and paid the full amount with my credit card. The confirmation stated the vehicle would be ready at 5:00 PM. However, when I arrived at the Europcar office at the specified time, I...
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