Between April 24 and April 28, we rented a car from Europcar and picked it up without any issues at Sharjah Airport in Dubai. We also returned the car smoothly and on time, with no damages, no extra charges discussed, and all paperwork properly handled. Everything seemed perfectly normal at the time of drop-off.
However, nearly 20 days later, my credit card was mysteriously charged three separate times: ₺800, ₺300, and ₺200—each deducted on different days without any prior notice or explanation. I immediately called the Europcar customer service line with an 0850 prefix, only to be told I had to contact the Dubai branch directly for further clarification.
This is beyond frustrating because no one in Dubai answers the phone or provides any information. How can a company like Europcar charge my card days after service is completed and then offer no follow-up, no invoice, no breakdown, and no one to speak with? I demand a full explanation and the immediate return of these unauthorized charges. Europcar must take responsibility and fix this before I am forced to escalate the issue through formal complaint channels.
On November 27, I rented a car from Europcar in Dubai and paid the full rental fee upfront. They also blocked the required deposit amount on my credit card. I returned the car on December 1, and they confirmed that the deposit would be refunded—which it was. Up to that point, everything went smoothl...
I recently rented a car from Europcar and picked it up from Düsseldorf Airport. At no point during the booking process was I informed of any extra fees related to picking up the car at the airport. Everything seemed fine—until I checked my credit card statement and saw that I was charged an addition...
I’m absolutely disgusted by my experience with Europcar — especially their Dubai branch, which has turned what should have been a routine rental into a nightmare of false accusations, data misuse, and complete customer service failure. After returning my rental clean, undamaged, and on time, their o...
I rented a car from Avis Dubai for 8 days, and everything seemed fine during the trip. But after returning to Turkey—nearly 3 months after my rental ended—I discovered that Avis had charged my credit card three separate times without my authorization. These transactions were completely unexpected a...
I rented a car from Europcar’s Diyarbakır Airport branch for two days (October 26–28, 2024). A 2000₺ deposit was charged to my credit card, with the p...
Comments