I rented a car for two days from the Europcar office at Antwerp Gare, and I paid a €300 deposit at the time of pickup. It's been over two months, and I still haven’t received my deposit back. This is completely unacceptable for a company that claims to be professional and customer-focused.
When I contacted Europcar, they just brushed me off and told me to speak with my bank, claiming that the deposit had been refunded. I have checked with my bank multiple times, and there is no sign of any incoming transaction or refund from Europcar.
I’m incredibly frustrated with the lack of accountability. I fulfilled my part of the rental agreement by returning the car in perfect condition. Now Europcar is failing to fulfill theirs by not returning my ₺9,000 deposit.
If this issue is not resolved immediately, I will not hesitate to pursue legal action. I am demanding a prompt refund of my deposit and expect clear, written confirmation of the transaction. This delay and deflection are unacceptable. I hope Europcar finally takes this seriously and processes my rightful refund without any further excuses.
On April 19, 2025, I rented a car from Enterprise at Brussels Airport and paid a ₺500 deposit as required. It’s been over two months, and the deposit has still not been refunded to my account. I have reached out to customer service multiple times to resolve this issue. Each time, I was told that the...
I rented a car from Europcar’s Diyarbakır Airport branch for two days (October 26–28, 2024). A 2000₺ deposit was charged to my credit card, with the p...
I rented a car from Sixt in Utrecht, Netherlands under reservation number 9600929056, and a €300 deposit was charged to my credit card at the time of rental. It’s now been over three weeks, and that deposit still has not been refunded to my account. I contacted my bank to inquire about the status o...
We rented a car from Europcar at Düsseldorf Airport in Germany and returned it without any damage. We parked the car in the designated Europcar lot in the early hours of the morning, but none of the nearby offices were open. We knocked on the doors of several Europcar offices—no one answered. We eve...
I rented a car through Booking.com from Enterprise at Munich Airport. During the rental process, €250 was taken from my credit card as a deposit, and I was informed that the amount was only blocked and would be refunded after the vehicle was returned. I returned the car on July 2 without any issues....
Comments