My Ecovacs T30 Pro Omni Mop Disks Failed and After-Sales Support Is Negligent

I have been using the Ecovacs T30 Pro Omni robot vacuum for about a year. After one year of use, the device's mop holder disks failed and stopped gripping the mop pads altogether. As a result, I am completely unable to use the mopping feature on this product.

I could not find the broken part anywhere online, so I called customer service. They informed me that they did not have it in stock either, but would place an order and notify me once the part arrived. Nobody called me for nearly a month. When I followed up myself, I learned that the part had finally arrived, so on August 12, 2026, I paid $76 and sent the payment receipt to the number provided by the customer representative.

Despite making the payment and two days passing, the part has still not been shipped. Due to this ongoing issue, I have been unable to use my device for nearly two months, leaving an expensive appliance sitting in my home as pure decoration. Their post-sale support is incredibly inadequate, replacement part pricing is excessively high, and I am forced to struggle and wait endlessly for even a basic component.

I demand that the replacement part I paid for be shipped immediately, that my product be rendered fully functional without further delay, and that after-sales support processes be drastically improved.