My Ecovacs Deebot T80 Omni Failed Within a Month and MediaMarkt Cannot Locate It

Approximately one month ago, I purchased an Ecovacs Deebot T80 Omni robot vacuum from the MediaMarkt store in Balçova, İzmir, paying approximately $1,000 in full at the time of purchase.

Before I had even used the product for a full month, it developed multiple defects. The side brush broke, and the unit also began taking on water improperly, causing the bottom section to become completely flooded during the water intake process. Due to these serious issues, I delivered the product to MediaMarkt on June 9 and was informed that it had been sent for service inspection.

Since then, I have been unable to obtain any clear information about where my product is located or which authorized Ecovacs service center is handling it. MediaMarkt employees repeatedly stated that the product had been sent to service and that the service center needed to complete its review. I was also given a phone number to contact, but when I called, I discovered that the company I reached had no connection to my product or repair case.

What makes this situation even more frustrating is that during the sales process, I was specifically assured that if the product developed a fault, it would be replaced with a new unit on a one-for-one basis. Despite this promise, the product failed within an extremely short period of time, and the entire after-sales process has been handled in a vague, unclear, and unprofessional manner.

Neither MediaMarkt nor Ecovacs has provided transparent information regarding the current status of the service request, the location of my product, which service center is handling it, or when and how I will be contacted about the outcome. As a customer, I have been left completely in the dark.

I request that the defective product be replaced with a brand-new unit as promised at the time of sale. I also demand clear written information regarding the current location of my product, the service center responsible for it, and the status of the repair process.

Finally, I ask that this matter be resolved urgently and without further delay, taking into account the inconvenience and uncertainty I have experienced. If a satisfactory solution is not provided promptly, I will have no choice but to pursue my legal rights and submit a renewed complaint to the Consumer Arbitration Committee.