In October 2024, I purchased the Ecovacs Deebot X1 Omni robot vacuum. We returned the product to the store due to poor vacuuming performance, and they submitted a service request to the company on our behalf. Before sending it to the service center, the store photographed the unit, confirming there were no scratches or damage.
However, when the product was returned from service, not only was it scratched and visibly damaged, but it also wasn’t functioning at all. The service report claimed there was nothing wrong with the unit except for “existing scratches”—which is simply not true. It was fully intact (though not functioning well) when we sent it in, and now it’s worse than before.
We brought the product back to the store again and are waiting for a resolution, but I have no confidence at this point. I also sent a detailed email to Ecovacs support two days ago—no reply so far. This product was not cheap, and what we’re experiencing is completely unacceptable.
I purchased an Ecovacs X8 Pro Omni robot vacuum cleaner on 09/08/2025. From the very first day, I have been experiencing serious problems with the device’s charging time and mapping performance. The battery drains very quickly, it re-enters rooms it has already cleaned, and some rooms are not cleane...
I purchased the Ecovacs Deebot T20 Omni robot vacuum from MediaMarkt Optimum on 09.05.2024. Less than a year later, the mopping system stopped wetting the mop pads. I took the device to BDH Bilişim Maltepe (the authorized service center) on 06.03.2025. The next day, I got a message saying the repair...
Hello. I bought an Ecovacs robot vacuum around October last year. Not long after, it started having charging issues, so I sent it in for repair. While they fixed the charging problem, now the vacuum won’t clean properly at all. I sent it in again, but the issue still wasn’t resolved. Now, while it’...
I purchased a Dreame X50 Ultra Complete robot vacuum cleaner. In the second month of use, the device started showing a “cleaning plate error”, which made it unusable. For this reason, I sent it to the authorized service center on 08.11.2025 under Work Order No: IST01-OU-1114498, within the manufactu...
On September 22, 2024, I purchased an iRobot Roomba Combo i8 robot vacuum. I set it up, and everything appeared to be working fine. Then, I decided to check the "Product Health" section in the app to monitor the lifespan of the replaceable parts. However, when I accessed the Product Health tab, I en...
Comments