I purchased the Ecovacs Deebot T20 Omni robot vacuum from MediaMarkt Optimum on 09.05.2024. Less than a year later, the mopping system stopped wetting the mop pads. I took the device to BDH Bilişim Maltepe (the authorized service center) on 06.03.2025. The next day, I got a message saying the repair was complete. I picked it up on 11.03.2025, and tested it on 12.03.2025—only to find that now the mop was excessively wetting, water was pooling, and nothing was being collected back into the dirty tank, causing the machine to stop.
I cleaned and retried this several times, but the problem persisted. I contacted BDH again and returned the unit on 13.03.2025. They claimed the repair was complete on 14.03.2025, and I picked it up on 17.03.2025—only to face the exact same problem again!
I live on the 23rd floor, the device weighs over 25kg, and I work full-time weekdays and Saturdays. I don’t have the luxury to be carrying this back and forth. I’ve made four separate trips, taken time off work, and had to get help just to transport the unit. And yet, no actual repair has been done. Despite having purchased the extended warranty, the device has not even completed its standard warranty period.
In October 2024, I purchased the Ecovacs Deebot X1 Omni robot vacuum. We returned the product to the store due to poor vacuuming performance, and they submitted a service request to the company on our behalf. Before sending it to the service center, the store photographed the unit, confirming there ...
I bought the Ecovacs T30 Pro Mini for a total of ₺43,000—₺35,000 for the robot vacuum and an additional ₺7,000 for extended warranty. Just 20 days after purchase, the device broke down. Since it was within six months, I requested a replacement under the no-repair warranty policy, but I was told it n...
I purchased an Ecovacs X8 Pro Omni robot vacuum cleaner on 09/08/2025. From the very first day, I have been experiencing serious problems with the device’s charging time and mapping performance. The battery drains very quickly, it re-enters rooms it has already cleaned, and some rooms are not cleane...
I purchased the Anker Eufy Clean L35 Hybrid robot vacuum from MediaMarkt about 18 months ago, and ever since then, it has been nothing but a headache. The main issue is with the rotating brush, which consistently malfunctions. I have already sent the device to service three times, and yet the exact ...
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