Ecovacs Fails to Supply Essential Replacement Pads for Winbot W2 Pro Omni

On May 12, 2026, I purchased an Ecovacs Winbot W2 Pro Omni window-cleaning robot for $830 from Media Markt via Trendyol. The device comes with only two cleaning pads, and I realized during my very first use that this quantity is completely insufficient. Because a single pad isn't enough to finish cleaning even one window, you have to use both pads on a single pane; as a result, I am forced to wash and prep the pads after every single window. Since there is no way to wash the pads right next to the robot while it operates, it leaves you constantly running back and forth.

Ever since realizing this issue—for approximately three months now—I have been trying to purchase compatible replacement cleaning pads through the Ecovacs Turkey shop as well as other retail platforms, but they are impossible to find anywhere. Additionally, product listings across various online platforms show these pads as out of stock or completely unavailable for purchase.

When selling this device, the company includes only two cleaning pads—a basic consumable with very low manufacturing costs—and then fails to provide replacement parts and consumables for purchase afterward. Focusing solely on hardware sales while restricting existing customers' access to essential consumable parts is extremely detrimental to both customer satisfaction and brand trust.

I demand that Ecovacs immediately initiate sales of original replacement cleaning pads for the Winbot W2 Pro Omni in the Turkish market, maintain steady and accessible inventory, and address the needs of existing customers who are currently facing this inconvenience.