I Am Demanding Free Parts and Repairs for a Defective Ecovacs Deebot T90 Omni

We purchased the Ecovacs Deebot T90 Omni robot vacuum through Hepsiburada. From the very first day, we experienced persistent mapping issues and noticed that the overall build quality of its components was extremely poor. In less than a month of use, its side brush snapped—a component failure so early on is completely unacceptable for a product in this price segment.

We reported the mapping issue and broken side brush to the manufacturer and sent the unit in for repair regarding the mapping defect. However, the device was barely inspected, no feedback whatsoever was provided regarding the broken side brush, and it was shipped back to us dirty. Despite the product still being under active warranty, we were met with such an indifferent approach and careless service return.

I demand that the broken side brush be replaced free of charge, that the poor material quality used in such an expensive product be addressed to resolve my grievance, and that an additional complimentary accessory or part be provided as a gesture of goodwill. I request that the necessary investigation regarding the product and service process be conducted immediately to resolve my hardship without delay.