Dyson V15s Detect Submarine Dustbin Seal Design Defect

For Mother’s Day, I purchased a Dyson V15s Detect Submarine cordless vacuum as a gift for my mother. Despite its high price, I chose this model expecting it to be durable and trouble-free. Unfortunately, from the very beginning, I have been facing a serious issue with the dustbin seal.

At first, Dyson support responded quickly and sent me a replacement dustbin free of charge. However, the same problem reappeared shortly after. This time, I was informed that the part could not be replaced for free a second time. The real issue is that when the dustbin is removed for cleaning, it cannot be reattached properly. Upon closer inspection, I noticed that the seal and plastic latch design are very weak, and the latches break easily. As a result, the dustbin does not fit securely, leaving the vacuum unusable.

I have realized that this is a chronic design flaw affecting many users. Each time, I have to struggle multiple times to reattach the bin, but my mother cannot manage this process at all on her own. For such a premium-priced product, it is unacceptable that such a simple but critical flaw exists. What I had hoped would be a long-lasting, high-quality investment has turned into a major disappointment due to this recurring defect.