1
Barışkan is completely dissatisfied with the result

Dyson Submarine V15 Detect Showing Poor Build Quality And Damage

Dyson Submarine V15 Detect Showing Poor Build Quality And Damage
Dyson Submarine V15 Detect Showing Poor Build Quality And Damage
Dyson Submarine V15 Detect Showing Poor Build Quality And Damage
Dyson Submarine V15 Detect Showing Poor Build Quality And Damage
profile
Barışkan
November 11, 2025 4:24 pm
28

I purchased the Dyson Submarine V15 Detect vacuum cleaner as a gift for my mother from Dyson website on September 9, 2025. By November 2025, it had only been used four times in total. Despite handling it with great care (as it’s quite expensive), we encountered serious quality issues from the very first uses. The couch cleaning head’s material came apart and now looks worn. The vacuum tube became covered in scratches after just one use. On the motor head, the silicone part tore and the paint peeled off where the head connects to the floor. Other attachments also started showing scratches and deformations. Additionally, the bending attachment suddenly folds while in use, making it difficult to maintain balance. All of this happens even when handled gently — and this is supposed to be a vacuum, not a crystal vase. When I contacted Dyson customer service, I was simply told, “These are cosmetic issues; the machine works fine; we can’t do anything.” It’s clear that Dyson doesn’t care about product quality issues once the sale is made and refuses to treat poor material quality as a defect. However, for a product in this price range to deteriorate so quickly and with such minimal use is unacceptable. Functionality isn’t the only important aspect — build quality matters just as much. The low material quality clearly indicates that more serious issues like cracking, breaking, and wear will occur soon. Since the poor plastic quality doesn’t match the high price I paid, and considering the imbalance between cost and quality, I am requesting a full refund. My delivery note number is DYS2025000649958. I kindly ask that this issue be resolved as soon as possible.

dyson-submarine-v15-detect-showing-poor-build-quality-and-damage-7.jpg
dyson-submarine-v15-detect-showing-poor-build-quality-and-damage-6.jpg
dyson-submarine-v15-detect-showing-poor-build-quality-and-damage-3.jpg
November 22, 2025 4:17 pm (10 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

November 22, 2025 4:27 pm

Dear Customer, In response to your request, we tried to reach you via our call center line, but we were unable to contact you. If your request is still ongoing, you can reach us through our call center or via our other communication channels. Kind regards, Dyson Turkey

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Gonca is completely dissatisfied with the result

I Face Major Design and Performance Issues with My Dyson V15s Detect Submarine Vacuum

profile
Gonca
July 28, 2025 1:02 am
92
I Face Major Design and Performance Issues with My Dyson V15s Detect Submarine Vacuum
I Face Major Design and Performance Issues with My Dyson V15s Detect Submarine Vacuum
I Face Major Design and Performance Issues with My Dyson V15s Detect Submarine Vacuum
1
Mihriban is completely dissatisfied with the result

Low-Quality Dyson Gen5 Vacuum

profile
Mihriban
January 20, 2024 2:57 pm
74
Low-Quality Dyson Gen5 Vacuum
Low-Quality Dyson Gen5 Vacuum
Low-Quality Dyson Gen5 Vacuum
Low-Quality Dyson Gen5 Vacuum

I Regret Buying the Dyson Gen5detect—Dust Leaks and Poor Customer Support

profile
Hakan
April 04, 2025 2:33 pm
28
I Regret Buying the Dyson Gen5detect—Dust Leaks and Poor Customer Support
I Regret Buying the Dyson Gen5detect—Dust Leaks and Poor Customer Support
1
Şakir is completely dissatisfied with the result

Dyson V15 Tube and Head Connection Loose After Only Two Weeks of Use

profile
Şakir
September 30, 2025 8:05 pm
157
Report a Similar Issue