I’ve Waited Over 2 Weeks for a Dyson V15s Submarine Dust Bin Replacement After It Broke

I purchased the Dyson V15s Submarine as a Mother’s Day gift, expecting a high-quality, reliable product. We used it for about a month before the dust collection bin suddenly fell apart into pieces, without any misuse or clear reason. When we contacted customer service, the first question was whether water had touched the part—a strange concern given the product’s premium price. I confirmed that no water had come into contact with the bin.

Because the vacuum was registered under my spouse’s name, she had to call again and repeat the entire issue. Eventually, Dyson support agreed to replace the part free of charge and collected our address details. But now it’s been over 15 days, and we’re still waiting. As of today (July 10), we were told it would ship by land or air—still no clear date.

We’ve been unable to properly clean our home all this time, simply because a basic plastic part is not available in stock. It’s incredibly unprofessional that a company of Dyson’s scale can’t maintain inventory for essential components in Turkey.

If this doesn’t get resolved soon, I’ll be filing a complaint with the Consumer Arbitration Board and requesting a full refund due to a defective product. I’ll also be warning everyone around me not to make the same mistake.

Dyson, you need to take accountability and act immediately. I paid a significant amount—₺—and I expect better from a brand that claims to be premium.