On 24.08.2025, the plastic part inside the dust bin of my Dyson V15 Detect vacuum cleaner came off, making the device unusable. I immediately contacted Dyson customer service and provided my order ID: 39196314. During the first call, I was told that the faulty part would be shipped within 3 business days. However, no shipment was made within that time. When I called again several times afterward, I was informed that the part was out of stock and there was no clear date for restocking. For the past 10 days, I have been unable to use my vacuum cleaner, and this has caused significant inconvenience. I purchased the product from Dyson’s official store on Trendyol, and it is still under warranty. Although no fee was requested for the part, the device cannot be used at all, and continued use risks dust entering the machine and causing further damage. I request that the replacement part be provided immediately, and if this cannot be done, I demand a full replacement of my vacuum cleaner. I expect Dyson to resolve this issue urgently.
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
On July 5, I submitted a warranty request to have the lower part of my Dyson V15 vacuum replaced. My reference number is 38383407. Throughout the process, I have been in regular contact with Dyson customer service, but I was repeatedly told that the part was out of stock and could not be supplied. I...
I’m incredibly frustrated with Dyson and how they’ve been handling my broken V15 Detect Absolute. The dust bin broke, and I reached out to customer service right away. They acknowledged the issue but told me I’d have to wait because the replacement part is out of stock. It’s been over 20 days, and I...
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
My Dyson V15 vacuum was purchased in December 2022, and the red seal inside the dustbin came off. After a video call with customer service, they assured me that the dustbin would be replaced and that all necessary actions would be taken. They promised to deliver the new trash can within three days a...
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