On July 5, I submitted a warranty request to have the lower part of my Dyson V15 vacuum replaced. My reference number is 38383407. Throughout the process, I have been in regular contact with Dyson customer service, but I was repeatedly told that the part was out of stock and could not be supplied. I was never asked to pay any fees, only to provide my invoice, which I promptly sent.
It has now been over a month, and my vacuum remains unusable. This delay has disrupted my daily cleaning routine and caused significant inconvenience. For a premium brand, such an extended wait to obtain a warranty-covered part is unacceptable.
I urgently request that Dyson supply the required part without further delay so I can resume using my vacuum. I expect a prompt resolution to this issue to prevent any further impact on my daily life.
The under-furniture adapter of my Dyson v15 cordless vacuum cleaner broke during use in November. When I called Dyson customer services, they informed me that they could not deliver the part because it was not currently in stock, but that it would be supplied as soon as possible. Thereupon, there wa...
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
On 24.08.2025, the plastic part inside the dust bin of my Dyson V15 Detect vacuum cleaner came off, making the device unusable. I immediately contacted Dyson customer service and provided my order ID: 39196314. During the first call, I was told that the faulty part would be shipped within 3 business...
On December 15th, during a video call with Dyson Customer Service, it was determined that the under-furniture adapter of my V15 vacuum, which is still under warranty, was faulty. They promptly initiated the process to send a replacement. However, despite several follow-up calls, I’ve been repeatedly...
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