I purchased my Dyson V15 Detect Absolute cordless vacuum cleaner on January 13, 2023. Even though the product has not yet reached its third year of use, the battery suddenly failed, despite there being no drops, impacts, or misuse of any kind. The device shows no signs of wear, so having the battery fail in such a short time has been extremely disappointing.
When I contacted Dyson customer service, I was told that the warranty period is two years, and therefore they could not assist me. I was informed that I would need to pay $190 to replace the battery. Expecting a nearly new, regularly used, and well-maintained device to require such an expensive battery replacement every three years does not align, in my opinion, with product quality expectations or the brand’s reputation.
Considering the usage period of the product and the fact that the battery failed so early, I am requesting that the battery be replaced free of charge. I kindly ask that a customer-focused solution be provided in this matter.
In March 2023, I purchased a Dyson V15 Detect Absolute (Product Code: 394451-01) vacuum cleaner from the official Dyson website. Since the day I bought it, I have been using it without any issues, mounted on the wall and kept continuously on charge. Until recently, I had not experienced any malfunct...
I purchased my Dyson V15 Absolute vacuum cleaner about three years ago but only recently started using it. Until yesterday, it worked without any issues. After the battery ran out during use, I connected it to its original charger, but the device would not charge at all. No lights turned on, and it ...
Hello, I’m a Dyson V15 Detect cordless vacuum owner, and I’m extremely disappointed in the support I’ve received post-warranty. My product’s warranty expired on 09.03.2025. Just 20 days after the warranty ended, the battery suddenly failed and began showing an error. I contacted Dyson customer suppo...
I purchased my Dyson V15 Detect Absolute vacuum cleaner from Teknosa on May 9, 2023, using a credit card. About two months ago, the device began having charging issues — especially when using turbo mode or smaller attachments, it shuts down within five seconds. In addition, the carpet cleaning head ...
I purchased my Dyson V15 Detect Absolute (Product Code: 394451-01) from an authorized Dyson store on August 19, 2022. From the very first day, the battery has never been able to clean my 90 m² home on a single charge. I reported this issue multiple times, but Dyson provided no effective solution. N...
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