I purchased my Dyson V15 Detect Absolute vacuum cleaner from Teknosa on May 9, 2023, using a credit card. About two months ago, the device began having charging issues — especially when using turbo mode or smaller attachments, it shuts down within five seconds. In addition, the carpet cleaning head broke recently, and both problems have worsened over time.
I reported the issue to Dyson customer service, but they said the warranty had expired and therefore couldn’t assist me. However, I know several other Dyson users who faced the same issue and received repairs or replacements even after their warranties expired, as Dyson showed flexibility in handling their cases. I’m requesting the same fair treatment.
It’s extremely disappointing that such a high-end product has become unusable in such a short time, which has damaged my trust in the brand. As a consumer, I believe this situation clearly demonstrates my right to seek legal protection.
I request that my device be repaired free of charge or that a replacement cleaning head be provided. I ask that my complaint be resolved promptly to address the inconvenience I’ve experienced.
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
In March 2023, I purchased a Dyson V15 Detect Absolute (Product Code: 394451-01) vacuum cleaner from the official Dyson website. Since the day I bought it, I have been using it without any issues, mounted on the wall and kept continuously on charge. Until recently, I had not experienced any malfunct...
I purchased the Dyson V15 Detect Absolute cordless vacuum from Hepsiburada on 13.02.2023. For the first 9-10 months, I never needed to use the turbo mode since I was always in auto mode. However, on 14.01.2025, I encountered a strange issue. The vacuum worked fine in turbo mode when the carpet and h...
In April 2023, I purchased a Dyson V8 Absolute vacuum cleaner for ₺8,500 using my credit card. The device worked fine during the warranty period, but just after the warranty expired at the end of April 2025, the motor began to fail about six days ago. The vacuum is fully charged, and the lights tur...
I purchased the Dyson V15 Detect Absolute on January 25, 2023. Just two years later, on January 20, 2025, the motor stopped working. I immediately contacted Dyson customer service to report the issue. They suggested the problem might be with the filter and advised me to wash it and monitor the devic...
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