I purchased a Dyson V12 cordless vacuum from the Dyson Optimum store on February 28. Right after unboxing, I noticed visible paint defects on the vacuum’s tube. When I contacted Dyson to request a return or replacement, they claimed all units have this issue. I personally went back to the store to check, and clearly saw that my unit was different—it was defective.
I then reached out to Dyson Türkiye. They initiated a video call to inspect the product and admitted that the paint issue wasn’t due to user error but still said it wasn’t a “functional” problem. They refused to replace it, saying the defect doesn’t interfere with usage.
I paid ₺25,000 for a brand new premium product and I expect it to look and perform as such. This is not what anyone should experience after paying such a high amount. I don’t want a repaired item or an excuse—I want a brand-new, flawless product.
If this issue is not resolved immediately, I will be forced to escalate it through the Consumer Arbitration Board. Dyson, please handle this issue properly before I take further legal action.
My Dyson V12 vacuum cleaner has a factory-related paint defect on its body. I took the device to the authorized service center in Ataşehir, but it was returned to me without any repair or resolution. When I contacted the call center, I was told to call the service again, and when I spoke with the se...
A few months ago, I purchased a Dyson V12 Detect Slim cordless vacuum from Dyson Türkiye’s online store. Because I was in the middle of moving, I never had the chance to use it until yesterday. When I tried it for the first time, I noticed that the dustbin lid does not close properly. It feels loose...
In 2022, I purchased a Dyson V12 vacuum directly from the brand's official website. It was meant to be a secondary vacuum in our home, so it was used very lightly. Despite the minimal usage, right after the two-year warranty expired, the battery completely failed. What’s worse is that I trusted Dys...
I own the Dyson V12 Detect Slim Absolute, and I’m extremely disappointed that the tube connecting to the dust bin has already cracked. This vacuum is marketed as a premium product, and it’s unacceptable that such a critical part would fail so quickly. When I contacted Dyson customer service, I was ...
I purchased my Dyson V15S vacuum on December 10, 2024, and despite having no damage, cracks, or user-related issues, one of the vacuum heads has stopped working. When I contacted Dyson support, they said I would have to pay for a replacement—without offering any valid explanation. This is completel...
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