I sent my Dyson V10 vacuum to the service center when the trigger broke, and in 2023, following their advice, I also purchased a replacement battery as they mentioned the original battery might wear out soon. I paid a total of ₺5000 at that time. However, the battery lasted over a year without any issues, and in December 2024, I decided to replace it proactively.
To my frustration, the new battery started flashing a red light, indicating a problem, shortly after the warranty expired. Now I’m left with a malfunctioning battery and wasted money. I feel deeply disappointed and let down by Dyson, as I trusted their recommendations.
Dyson must address this issue and provide a resolution, whether through a replacement or refund. Loyal customers should not have to face such costly and frustrating experiences.
I bought the Dyson V12 vertical vacuum in November 2022, and by December 2023, it started malfunctioning. The vacuum wouldn’t turn on without several attempts, so I sent it for repair. The issue was covered under warranty. However, just one year later, in December 2024, the same issue happened again...
In 2022, I purchased a Dyson V12 vacuum directly from the brand's official website. It was meant to be a secondary vacuum in our home, so it was used very lightly. Despite the minimal usage, right after the two-year warranty expired, the battery completely failed. What’s worse is that I trusted Dys...
I am a Dyson V10 vacuum user. About a month after I received the product, it broke down. When I pressed the power button, only the indicator lights came on, but the vacuum wouldn’t run — or it would start and then suddenly stop. When I called Dyson’s customer service, I was directed to technical sup...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
I purchased a Dyson V8 vacuum cleaner, and after just one year, the battery completely died. I reported the issue to Dyson, and they sent me a replacement battery, which I appreciated. However, the second battery also failed after only a year and a half. When I contacted Dyson again, they told me th...
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