Dyson Returned My V15 Vacuum With a Malfunction and Now Wants ₺5600 to Fix It
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me I would need to pay a service fee of ₺5,600 to fix the malfunction. I’ve been a Dyson customer for years, with this being my fifth vacuum, and I’ve recommended the brand to many others. I’m truly puzzled by how a brand like Dyson would handle this so poorly, leaving me to cover the cost of an issue that wasn’t there before service. I request that this issue be resolved immediately.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
I was called by Dyson customer service today regarding my complaint. My complaint was listened to again, but they said that the fault was definitely not theirs and that they could make the vacuum cleaner operational with a paid part replacement. They stated that, according to their procedures, they could not provide support in any other way. Despite breaking my perfectly working vacuum cleaner in the service, they still do not accept their mistake and clearly state that they will provide service only if we pay the fee. I am now very certain that Dyson is far from the state they were in when they first came to Turkey, and instead of prioritizing customer satisfaction, they are in a position that completely victimizes their customers. Dyson is now nothing but regret.
