I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me I would need to pay a service fee of ₺5,600 to fix the malfunction. I’ve been a Dyson customer for years, with this being my fifth vacuum, and I’ve recommended the brand to many others. I’m truly puzzled by how a brand like Dyson would handle this so poorly, leaving me to cover the cost of an issue that wasn’t there before service. I request that this issue be resolved immediately.
I bought the Dyson V12 vertical vacuum in November 2022, and by December 2023, it started malfunctioning. The vacuum wouldn’t turn on without several attempts, so I sent it for repair. The issue was covered under warranty. However, just one year later, in December 2024, the same issue happened again...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
On May 3, 2023, I purchased a Dyson V15 cordless vacuum cleaner in Turkey. Since we spend about six months of the year out of town, the product was only used occasionally, and during that time, it worked perfectly fine. However, after using it without any problems on June 11, we tried to use it agai...
I sent my Dyson V10 vacuum to the service center when the trigger broke, and in 2023, following their advice, I also purchased a replacement battery as they mentioned the original battery might wear out soon. I paid a total of ₺5000 at that time. However, the battery lasted over a year without any i...
I contacted Dyson for repair service because my vacuum cleaner broke down. Before the product even reached their service center, I was charged ₺5,600. The service team later came to collect the vacuum cleaner, but since then, it has never been returned, and the entire process has turned into a night...
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