I’m seriously let down by Dyson's customer care. I sent in my equipment, which was in fine condition, expecting to receive it back in the same state. But when it arrived, it appeared to have gone through the wringer. The protective film was dirty, the dustbin and main machine were scratched, and the metal filter showed screwdriver marks and dents. I was astounded by how much damage it had sustained. I've even got before and after images to prove how horrible it was. This level of negligence is unacceptably high for Dyson. I expect them to set things right by repairing or replacing my device at no additional expense. This entire thing has been a major headache, and I'm hoping Dyson steps up and cleans up the mess swiftly.
Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
I sent in my Dyson V11 Absolute vacuum cleaner for maintenance service, which cost me ₺4,999. I made sure to ship it in its original packaging, clean and in excellent condition. But what I received in return was completely unacceptable. First, Dyson returned my device in a completely different box,...
The Dyson product I ordered arrived in a damaged box, with tears and dents, and one part of the product was sticking out through the torn area. Despite providing video evidence during a call with Dyson customer service, I was informed that they do not offer box replacement services. This is unaccep...
I purchased an air purifier from the Dyson store, and one of the air purification filters arrived broken. When I contacted Dyson customer service, I was shocked by their response. They acknowledged the filter was broken but claimed it could still be used as is. This level of service from a brand li...
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I have been dealing with a nightmare situation involving Dyson officials since 25.02.2023. They initially sent me a defective product with a broken screen and charger. After a frustrating back-and-forth, they finally agreed to replace it. However, the replacement arrived scratched, with strange nois...
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