I’m seriously let down by Dyson's customer care. I sent in my equipment, which was in fine condition, expecting to receive it back in the same state. But when it arrived, it appeared to have gone through the wringer. The protective film was dirty, the dustbin and main machine were scratched, and the metal filter showed screwdriver marks and dents. I was astounded by how much damage it had sustained. I've even got before and after images to prove how horrible it was. This level of negligence is unacceptably high for Dyson. I expect them to set things right by repairing or replacing my device at no additional expense. This entire thing has been a major headache, and I'm hoping Dyson steps up and cleans up the mess swiftly.
Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
I have been dealing with a nightmare situation involving Dyson officials since 25.02.2023. They initially sent me a defective product with a broken screen and charger. After a frustrating back-and-forth, they finally agreed to replace it. However, the replacement arrived scratched, with strange nois...
Dear Dyson, I am writing to formally express my dissatisfaction with the service I have received regarding my device. Due to intermittent power loss, I filed a repair request on February 12, 2025. I sent my device to the service center via a courier company on February 17, 2025, and on February 21, ...
About 10 days ago, I sent my vacuum to your maintenance department because it wasn’t working as well as it used to. Thank you, your team cleaned it we...
I sent my product to the authorized service about a month and a half ago, and it is still missing. Despite calling every day, I am constantly brushed off with the same response: "We are opening a service ticket." No one has contacted me, and the only thing I hear is, "We understand your frustration....
My Dyson vacuum cleaner isn't doing its job. It takes a lot of work to use, and it smells bad. I've sent it to the service center three times in the last two months, but they just send it back without checking it. When I asked if I could buy a filter, they told me that it wasn't for sale. I've tried...
Comments