I have been dealing with a nightmare situation involving Dyson officials since 25.02.2023. They initially sent me a defective product with a broken screen and charger. After a frustrating back-and-forth, they finally agreed to replace it. However, the replacement arrived scratched, with strange noises coming from the motor heads, and the screen still crooked and made of cheap plastic. When I contacted Dyson about these issues, their customer service representatives were unhelpful and even joked about burning the device out of anger. They suggested that I continue using the device despite the scratches and strange noises, which is unacceptable. I am incredibly disappointed with Dyson's poor quality control, lackluster replacement process, and unprofessional customer service. I say, think twice before purchasing Dyson products, once you are in the loop there is no way out.
I am absolutely furious with Dyson! I ordered my Dyson cordless vacuum on December 8, 2024, and in just under six months, I've had to send it to service three separate times for the exact same error! Each time, they claim to replace a part and send the product back, only for the same issue to resurf...
Dear Dyson, I am writing to formally express my dissatisfaction with the service I have received regarding my device. Due to intermittent power loss, I filed a repair request on February 12, 2025. I sent my device to the service center via a courier company on February 17, 2025, and on February 21, ...
I purchased the Dyson Hot and Cool Air Purifier at the end of November 2023. After 2 weeks, an exclamation mark appeared in the triangle. Customer service said it needed a software update. After a week of trying and calling at least four times, they came and picked it up. When I called customer serv...
I purchased a Dyson Airwrap on November 22, 2024, and it arrived with scratches. When I reported the issue, I was told, "There’s nothing we can do." Since then, the device has been consistently stopping during use. Dyson claimed the filter was dirty, which makes no sense for a product that is only t...
I’m seriously let down by Dyson's customer care. I sent in my equipment, which was in fine condition, expecting to receive it back in the same state. But when it arrived, it appeared to have gone through the wringer. The protective film was dirty, the dustbin and main machine were scratched, and the...
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