I sent in my Dyson V11 Absolute vacuum cleaner for maintenance service, which cost me ₺4,999. I made sure to ship it in its original packaging, clean and in excellent condition. But what I received in return was completely unacceptable.
First, Dyson returned my device in a completely different box, not the original one I sent. Even worse, the vacuum came back dusty and with new scratches that weren’t there before. The poor packaging meant the unit moved around during shipping, which likely caused this unnecessary damage.
Despite explicitly requesting a filter replacement, the filter had not been changed. Even the dustbin hadn’t been properly cleaned, contradicting the entire point of a “maintenance” service. I reported the issue three separate times, and yet no action was taken—no compensation, no apology, nothing.
This is extremely frustrating, especially from a brand that markets itself as premium. I paid nearly ₺5,000 expecting professional service and respect for my product. Instead, I feel ignored and misled. Dyson must take accountability for the mishandling of my vacuum, replace the damaged parts, clean it properly, and issue a refund or appropriate compensation. I trusted the brand—now I regret doing so.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will address the issue with great care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey
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