Although it is one of the most costly goods on the market, we chose the Dyson Gen5 Detect wireless upright vacuum cleaner so that we could trust the brand, have no problems, and enjoy using it for a long time. After a few weeks of utilizing the device, the carpet vacuuming main head broke. We called Dyson's customer support and reported the issue. During our video conversation, they discovered a product issue and recommended that the defective head be replaced with a new one. As of now (07.05.2024), nearly three months have elapsed since the meeting, and we still wait. We intended to make a complaint through Xolvie. Following our complaint, a Dyson customer service representative contacted me a few days later. I was told that I was correct owing to the circumstances, and that spare components for the product would be available within a few days. Unfortunately, disappointment persists throughout this interaction. If a brand has an issue with replacement parts, it should not be sold. He is kept busy by repeating himself during phone calls. If there is a spare component issue, replace the product that is considered new. You do not produce any solutions.
The cleaner head of my Dyson Gen5 Detect vacuum cleaner broke before the warranty expired. The head works for 2 seconds and then suddenly stops. Thereupon, I reported the situation to customer service on October 8, 2024. An order has been created for spare parts. When I called customer service 3 wee...
I purchased the Dyson Gen5detect (Serial No: Z5T-EU-SGA3196A), expecting a high-quality product, but I’ve had nothing but issues. First, the carpet head broke, and after contacting Dyson, they sent me a replacement instead of repairing it. However, just 3-4 months later, the same issue happened agai...
I purchased a Dyson Gen5Detect (Serial No: Z5T-EU-SKA2755A) directly from Dyson’s official website. Unfortunately, the wheels on the carpet cleaning head broke, rendering it unusable. When I contacted Dyson customer service, they assured me via video call that this was a manufacturing defect and tha...
I own the Dyson Gen5 Detect, and recently the round components next to the carpet head broke off by themselves—no impact, no misuse. The product is still fairly new, and I expected much more from a premium brand like Dyson. The real frustration began when I tried to contact customer service for help...
Hello, I need to reach out again regarding the issues I have experienced with the Dyson Gen 5 vacuum cleaner. I hope you will not respond with an automated message asking me to call 0850 because I am exhausted and have not received a satisfactory answer. The first breakdown left me waiting for about...
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