Hello, I need to reach out again regarding the issues I have experienced with the Dyson Gen 5 vacuum cleaner. I hope you will not respond with an automated message asking me to call 0850 because I am exhausted and have not received a satisfactory answer. The first breakdown left me waiting for about two months for the carpet head. Then, within a month, I had to send the product to your service again for the same issue on February 3-5. I was told it was repaired and sent back to me on February 14, but when I opened the packaging and assembled it, I found that both the carpet head and the laser head were not working. On February 17, during a video call with your team, it was confirmed that neither head was functioning. The only action taken so far has been creating an order for the carpet head, despite the laser head also being defective. Now, customer service is telling me to call again to show that the laser head is not working once the motor part arrives. How many times do you need to see that the laser head is not functioning? It was already shown on February 3 and again on February 17. At this point, I am beginning to suspect bad intentions behind these responses. Could you ask the colleagues who conducted the video calls why they need to see this for the third time? I am genuinely curious. Additionally, since this issue has occurred three times, I am requesting a replacement with a new product.
I purchased the Dyson Gen5detect (Serial No: Z5T-EU-SGA3196A), expecting a high-quality product, but I’ve had nothing but issues. First, the carpet head broke, and after contacting Dyson, they sent me a replacement instead of repairing it. However, just 3-4 months later, the same issue happened agai...
Although it is one of the most costly goods on the market, we chose the Dyson Gen5 Detect wireless upright vacuum cleaner so that we could trust the brand, have no problems, and enjoy using it for a long time. After a few weeks of utilizing the device, the carpet vacuuming main head broke. We called...
3.5 months ago, I placed an order for the Dyson Gen5 Detect, and it arrived in my hands within three days. However, my excitement turned into frustration when I discovered a fault in the carpet cleaning head during the first use. I immediately contacted customer service, and they assured me a replac...
I purchased a Dyson Gen5Detect (Serial No: Z5T-EU-SKA2755A) directly from Dyson’s official website. Unfortunately, the wheels on the carpet cleaning head broke, rendering it unusable. When I contacted Dyson customer service, they assured me via video call that this was a manufacturing defect and tha...
On March 22, 2025, my Dyson Gen5 Detect vacuum suddenly stopped working during use and wouldn’t turn back on. The next day, March 23, I contacted Dyson support by phone. We did a video call and ran several diagnostics, and they concluded the issue was with the battery. They promised to send a replac...
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