I purchased a Dyson Gen5Detect (Serial No: Z5T-EU-SKA2755A) directly from Dyson’s official website. Unfortunately, the wheels on the carpet cleaning head broke, rendering it unusable. When I contacted Dyson customer service, they assured me via video call that this was a manufacturing defect and that I would receive a free replacement head as soon as possible.
However, a friend of mine who reported the same issue a week after me had his replacement delivered within a week. Meanwhile, I have been waiting for five months with no resolution. When I reached out again via WhatsApp customer support, instead of addressing my issue, they tried to upsell me on new products rather than fixing the problem.
I deeply regret purchasing a Dyson product. The price is not justified, as neither the quality, performance, nor after-sales support meets expectations. Save your money—if you encounter a problem, you’ll be left stranded! Dyson, resolve this now!
I purchased the Dyson Gen5detect (Serial No: Z5T-EU-SGA3196A), expecting a high-quality product, but I’ve had nothing but issues. First, the carpet head broke, and after contacting Dyson, they sent me a replacement instead of repairing it. However, just 3-4 months later, the same issue happened agai...
I purchased the Dyson Gen 5 Detect stick vacuum, and within 3-4 months, the side wheel on the carpet cleaning head broke. When I contacted Dyson, they assured me they would send a replacement, but it has been nearly two months, and nothing has arrived. I’ve repeatedly requested either the replaceme...
Although it is one of the most costly goods on the market, we chose the Dyson Gen5 Detect wireless upright vacuum cleaner so that we could trust the brand, have no problems, and enjoy using it for a long time. After a few weeks of utilizing the device, the carpet vacuuming main head broke. We called...
3.5 months ago, I placed an order for the Dyson Gen5 Detect, and it arrived in my hands within three days. However, my excitement turned into frustration when I discovered a fault in the carpet cleaning head during the first use. I immediately contacted customer service, and they assured me a replac...
I regret purchasing the Dyson Gen5 Detect Absolute! For a brand with such a strong reputation, this experience has been beyond disappointing. I haven’t even had it for a month, and the attachment is already broken. The wheel on the brush head snapped, making it completely unusable. I contacted cust...
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