Ten months ago, I purchased the Dyson Gen5 model, and I've had constant problems with its suction power and a bad odor coming from the filter. I sent the device to service, and they claimed to have fixed the suction and replaced the HPA filter due to the smell. However, when I received the product, the same issues persisted. I contacted customer service again and explained that the smell was not resolved and had spread to the motor area where the filter attaches. I sent it back to service for the second time. Today, I received an email stating that there was a cyclone blockage, which was cleaned, but now I’m being told to pay for a replacement to improve suction. This is unacceptable—my 10-month-old vacuum is still under warranty, yet it hasn’t been properly fixed despite multiple attempts. Now I’m being asked to pay for a solution. I’m extremely disappointed and regret spending so much on a product that has caused me nothing but frustration.
I purchased a Dyson Gen5, and despite regular maintenance, it started displaying a "airway blocked" error in less than a year. I contacted Dyson customer service, and after a video call diagnosis, they created a service request. I shipped the vacuum via courier as instructed. The authorized service...
I purchased my Dyson Gen5 vacuum from Hepsiburada in November 2023, and it has been defective since the day I bought it. When I first received the device, I experienced problems with the cyclones. Afterwards, the main attachment was replaced three times, yet the vacuum still fails to operate properl...
My Dyson Gen5 vacuum, purchased as the latest model, started displaying a "blocked airway" warning even though it’s been used carefully and kept clean. This is unacceptable for a premium product less than a year old. When I contacted Dyson, they asked me to send the main unit for service, but this l...
I purchased my Dyson V15 vacuum cleaner about a year ago from Dyson’s official website, and the product is still under its two-year warranty. Due to a serious health condition, I have only used the vacuum around ten times. I’ve also performed regular filter maintenance. However, for the past three t...
On June 6, 2025, I purchased a Dyson Gen5 vacuum directly from Dyson’s official website. During the first use, the under-sofa cleaning attachment broke. Then, after using the device for the second time, I began to experience a constant filter error—it used to run for a long time at first, but now it...
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