Dyson Airwrap Weak Airflow Since Purchase – Replacement Request

I purchased a Dyson Airwrap less than a year ago. From the very first day, I felt that the airflow was weaker than expected, but I assumed this was how the product normally worked. Later, when I compared my device with friends who own the same model, I realized that their units deliver much stronger airflow.

Because I live far away, I initially couldn’t deliver the product for inspection. When I learned about Dyson’s door-to-door pickup service, I contacted support, and the device was collected for repair. The service team told me there was a filter issue which they fixed. However, when the Airwrap was returned, the performance was still unsatisfactory. I contacted Dyson again the very same day and was told the product could be collected once more. I agreed.

At this point, my concern is different: the device has never worked properly since purchase, and I no longer want repeated repairs. I am requesting a full replacement or refund. As someone who works full time, the Airwrap is meant to be a time-saving, salon-quality tool at home. Having to send it back and forth for service wastes valuable time and leaves me without a reliable product.

I know several people who have used the same Airwrap model for five years without any issues, and their units still perform better than mine even though I’ve only used mine lightly. I was considering buying other Dyson products, but this experience has left me uncertain.

I kindly request Dyson to replace my Airwrap with a fully functional unit under warranty. I want to continue trusting the brand, but I cannot accept being left with a product that has been defective from the start.