I purchased the Dyson Airwrap on February 10, 2025, expecting the top-tier performance Dyson promises. Unfortunately, it has already started to lose power and no longer functions like it did when I first bought it. On May 2, I contacted Dyson customer service to explain that the device wasn’t performing as it should, even though I regularly clean the filter.
They scheduled a video call, recorded the session, and claimed that there was no issue—even though I clearly showed that the blow-dry attachment was not styling my hair. Their response? They told me my hair was already dry, which makes no sense. I then explained that even the drying attachment no longer dries my hair quickly, but since I couldn’t demonstrate that live on a video call, I asked for the product to be checked by a technician. They refused, insisting there was no issue.
On top of this, when I first purchased the Airwrap, the filter cleaning brush was missing from the box. I requested it two months ago, and while they initially agreed to send it, they later canceled the shipment due to “no stock.” This level of service is absolutely unacceptable, especially for a product in this price range.
On 14/02/2025, I purchased a Dyson Airwrap hair styler from the Dyson store inside 41 AVM. For about six months, it worked without issue. However, just a week ago, the blow-dry smoothing brush attachment began peeling and flaking on its own. During styling, the peeling parts heated up, melted, and s...
I purchased a Dyson Airwrap on November 22, 2024, and it arrived with scratches. When I reported the issue, I was told, "There’s nothing we can do." Since then, the device has been consistently stopping during use. Dyson claimed the filter was dirty, which makes no sense for a product that is only t...
I purchased a Dyson Airwrap less than a year ago. From the very first day, I felt that the airflow was weaker than expected, but I assumed this was how the product normally worked. Later, when I compared my device with friends who own the same model, I realized that their units deliver much stronger...
I purchased the Dyson Airwrap hair styling device from the Akasya store on March 2, 2023. The brush attachment began to fall off during hair styling about 3-4 months later. I contacted Dyson and explained the situation. They initiated a video call and recorded the situation to demonstrate the existe...
Hello, I purchased a Dyson Airwrap hair styler in September 2020. Despite regularly cleaning and maintaining the filter, the device initially started overheating and shutting off after about half an hour of use. Recently, it has been shutting off within 5 minutes. When I called Dyson, I was directed...
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