1
Hicran is completely dissatisfied with the result

Defective Dyson Airwrap, and Lack of Resolution

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Hicran
June 21, 2023 11:28 pm
44

I recently bought a Dyson Airwrap, a highly regarded product. However, to my dismay, it malfunctioned and made a grinding noise when I tried to use it the very next day. I promptly returned the product, expecting a swift resolution. Unfortunately, it has been a frustrating 1.5 months with no end in sight. Despite reaching out to their customer support multiple times, I have received nothing but empty promises and assurances that they will address the issue. Yet, my refund remains elusive. This experience has shattered my confidence in the brand's supposed corporate reliability. It is disheartening to see how little they value customer satisfaction. Their lack of concern for complaints is evident. It is my hope that Dyson rectifies this situation promptly, ensuring that other customers do not suffer a similar fate.

June 22, 2023 8:52 am (9 hours after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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