When my family and I reached the hotel we had reserved and paid for, we were unexpectedly denied entry without receiving any explanation. In my quest for answers, I contacted Hilton DoubleTree's customer service, but unfortunately, I encountered a female representative who treated me with extreme disrespect and subjected me to verbal abuse. Not only did she refuse to give her name, but she also insulted me before abruptly ending the call. I'm glad that I have a recording of our conversation, where I was able to capture her rude behavior and offensive language. the unprofessional and discourteous customer service provided by Hilton DoubleTree, a brand that prides itself on maintaining exceptional standards of hospitality is just so can't be described. As a customer who has paid for the service, I had hoped to receive respectful and helpful assistance in resolving the issue, rather than being treated in a demeaning manner. Please be assured that I am fully dedicated to pursuing this matter through legal means. It is my right to seek justice for the unacceptable treatment I have experienced. I possess a recorded call, accompanied by timestamps, as evidence to bolster my case.
On April 4, 2025, at exactly 13:04, I contacted Booking.com customer service at 0212 377 60 55 and was connected with a representative named D**.** Not only did this agent provide me with completely inaccurate information, but they also hung up the phone on me without offering any solution or suppor...
I recently had a very terrible experience with Hotels.com. I booked a room through their website, but when I arrived, they told me they couldn't accept us! It was absurd because they had no legal authority to refuse us entry, but they still refused to let us in. To make matters worse, they promised ...
I had an unacceptable experience with Shell. The station refused to allow customers to use the restrooms, forcing people to plead for access even after traveling long distances. I documented the station’s and restrooms’ disgraceful condition with photos. On January 21, 2025, I called Shell’s main c...
I am absolutely enraged with Hotels.com! I canceled my hotel reservation within just one hour of booking it, and yet, I have received no refund! This is utterly unacceptable. It's impossible to reach a live person in customer service; all I get is a virtual assistant that robotically tells me no ref...
I made a reservation through Booking.com, but the company never responded, and unfortunately, the facility does not even exist. I want my money back. Although we called Booking.com many times, no one helped me. I trusted Booking.com as it is a big company, but unfortunately, the employees were not h...
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