About a month ago, my package with tracking number CY 5852***94 6DE, which was supposed to be delivered by PTT, was directed to customs due to cosmetic products inside. Customs officials informed me that if I didn't claim any items, they would return the package to the sender. However, when I checked the system, I saw the package was listed as 'held' (mevkuf). When I contacted PTT, they told me that the sender had marked the package as 'do not return to sender country' when handing it over to DHL, and that we needed to contact DHL to remove this restriction. Despite multiple attempts to communicate with DHL, they insist no such restriction exists and that PTT is responsible for continuing the process. As a result, my problem remains unresolved. Each company I contact denies responsibility and redirects me to the other. I'm requesting that you facilitate the necessary communication to resolve this issue. Otherwise, we'll suffer significant losses due to our trust in your brand.
Hello. I ordered products on eBay, but they got stuck in customs and were ultimately returned by PTT (Turkish Post). I followed the tracking information closely, and it clearly shows that the package was delivered back to the seller. Despite this, when I opened a return case with eBay to get my mone...
My shipment with tracking number CB197967830DE, sent via DHL Cargo from Germany on August 15, reached Turkey on August 27 and was handed over to PTT. On September 9, I was contacted by Samsun Customs PTT and informed that the package was empty, containing only packaging materials. When I asked why i...
On August 15, my package with tracking number CB197967830DE was shipped from Germany via DHL Kargo. It arrived in Turkey on August 27 and was handed over to PTT. On September 9, I received a call from Samsun Customs PTT informing me that my package was completely empty, containing only packaging mat...
On March 22nd, my parcel was sent from Germany. It's already May 6th, and there is still no sign of it. Despite my attempts to contact both DHL Road and DHL Air, I was met with unhelpful responses stating that they were unable to provide any information. However, PTT shifts the responsibility to Tur...
I'm rather annoyed! According to my AliExpress order status, "delivery," yet PTT Cargo tells me the tracking number is wrong when I check with them. The package never showed up; I have no idea where it might have come from. All AliExpress says when I get help is "We shipped it, contact your local c...
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