DHL Tracking Stuck and Still No Delivery After 26 Days for My Amazon Order

Osman
DHL
27

I placed an order for a model kit on Amazon from a Chinese seller on 06/07/2024. The item was shipped within 2 days, and everything seemed fine initially. However, when I tracked the package through Amazon, it only said "in transit," even after a week. I then entered the tracking number on DHL's website and saw that the last update said "DGF Star Broker, UK." It's now been 26 days, and I still haven’t received my package. There have been no further updates, and I’m left wondering where my order is. I need assistance in resolving this delay, as it’s been far too long without any proper tracking information or delivery.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I paid for DHL delivery, but the shipment status is not updating. What should I do in this case?

17 Complaint

The DHL tracking number shows ‘in transit,’ but the package hasn’t moved for several days. How can I find out the reason for the delay?

29 Complaint

Similar Complaints

DHL Marked My Package as Delivered, But I Haven’t Received It

Şaziye
DHL
38

I placed an order from China on 19/09/2024, but it was marked as delivered on 11/09/2024, even though I haven’t received...

AliExpress Order Stuck in Customs Since August and No Refund Issued

Murat
Aliexpress
73

I placed an order on AliExpress (order number: 3039875453184964) on August 16, 2024, and the tracking number is 27101497...

AliExpress Sent Wrong Tracking Number for My X96 Android Box

Hicabi
Aliexpress
136

I placed an order for an X96 Android Box on AliExpress on November 24, 2024, with order number 1109371509328855. The pro...

Amazon Prime Order Delayed For Weeks - No Delivery Date Available

Özkan
Amazon
41

I made a purchase on Amazon on October 9, 2025. As an Amazon Prime member, I got part of my order in just two days as an...