Sürat Kargo Delayed the Delivery of My Package Without Proper Communication

On 13.11.2024 at 14:24, I was able to speak with the branch through the regional directorate's phone forwarding. They graciously said, "If we can make it, we'll send it today; if not, we'll send it early in the morning!" They are not sending the incoming packages in order but rather according to their own whims.

There has been no response from the Cargo company regarding the issue. I couldn't find any legal regulations or legislation related to the delivery time of the cargo. There is also no information about this on the cargo company's website. When I spoke with the branch again this morning around 10:00, through the Regional Directorate's phone referral, they told me that the product had been loaded onto the vehicle and would be delivered by noon. No message indicating that the cargo was out for delivery was received, but when they checked the system, they said it was out for delivery. However, of course, despite it now being 4 PM, my cargo has not been delivered. According to the information I received from customer service, the cargo that arrived at the distribution branch should have been delivered on the specified date, which is November 12. They also used the excuse of the workload caused by section discounts, but deliveries I was expecting from two other different cargo companies were delivered on the specified dates, yesterday and today. It seems there is an issue only with Sürat Kargo.

At the end of 3 days, my package was finally delivered at 18:10. However, before the package was delivered to me, it was already marked as delivered in the system. I checked 5 minutes before the package arrived, and I don't know when they entered it as delivered. Additionally, according to the Road Transport Regulation, they are required to deliver the package within 3 days. Everything is written in this regulation, in case anyone needs the information.