On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now saying, “Come pick it up from the branch; it won’t be delivered,” while Trendyol insists, “You need to wait for delivery,” delaying my refund for days. Their customer service has become terrible, offering only generic responses. I also can’t understand why sellers continue to work with Sürat Kargo. They hide behind the false claim that they’ve delivered the product. Trendyol is no longer a platform worth shopping on—it does nothing but cause unnecessary frustration. I demand an immediate refund of my money.
I placed an order (#8246544654) on 20.03.2024 via Trendyol Mertel seller with a delivery date of 28.03.2024, but my order has yet to be delivered. The seller is unresponsive to my inquiries, and Trendyol customer service claims there's nothing they can do. During this process: 1) The same seller has...
I placed an order for shoes from Trendyol (Show Showcase seller) on November 15, 2024. It was stated that the order would be shipped within two days, meaning it would be sent out by November 18, 2024. However, for nearly three months, the seller has not responded. When I contacted Trendyol, I was to...
The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it ...
Trendyol’s post-sale service is nonexistent. I bought a product on November 1, and on Saturday, Aras Kargo brought it near my home. Since I was alone at home and unable to assist, they took the package back. On Monday, they claimed they attempted delivery but took it back, saying the address was inc...
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