My tent, which I purchased online from Decathlon on 03.05.2025, is marked as delivered even though I have not received it. I have encountered this situation, and perhaps it’s the first time in my life I’ve experienced something like this. I even checked with my neighbors and local courier branches to make sure it wasn’t delivered to the wrong address, but there was no sign of the package. Despite all this, no one from Decathlon has followed up or offered a proper explanation. I feel completely victimized by Decathlon, as neither customer service nor store employees have made any real effort to resolve my issue. I will never recommend this company again, either personally or to my friends.
I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...
I placed an order from Decathlon Store on 19.05.2025 at 15:30 and made my payment via the application with the store pick-up option (delivery within 1 hour option). I purchased it by mail while your order was being prepared. When I went to the store 3 hours later to pick up the product that was stat...
I placed my order with number TR3190635175 yesterday, on 14.02.25, but it still hasn’t been shipped. I expected a company like Decathlon to dispatch it on the same day. When I order from other e-commerce platforms, my package is shipped immediately, and even small boutiques manage to ship on the sam...
I placed an order with Decathlon on the morning of Monday, July 7th. Today is Saturday, July 12th, and there is still no sign of my order. I’m planning a weekend trip to the seaside, but the swim goggles, fins, and swim cap I ordered are nowhere to be found. I was informed that my order had supposed...
Good day, I placed my Decathlon order, number TR3615679304, on June 22, 2025. I have since contacted your team via email regarding the status of this order. Each time, I'm told there's a "technical issue" and that my items will be shipped "as soon as possible." However, there has been absolutely no ...
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