I live in Turkey and bought a coat online from Decathlon on the 21st. I thought the delivery would go smoothly. But, even though days have passed, my order still hasn't been sent. I've been waiting for more than 4–5 days. Given Decathlon's image, it's very frustrating that every time I call customer service, they don't help me or let me know what's going on with my order. I had thought that the process would be easy and that customer service would reassure me, but that hasn't happened. My order number is tr3117707696. I'm still waiting for my coat to ship, and I'd appreciate it if you could help me fix this problem right away.
I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
I placed my order with number TR3190635175 yesterday, on 14.02.25, but it still hasn’t been shipped. I expected a company like Decathlon to dispatch it on the same day. When I order from other e-commerce platforms, my package is shipped immediately, and even small boutiques manage to ship on the sam...
I placed an order with Decathlon on the morning of Monday, July 7th. Today is Saturday, July 12th, and there is still no sign of my order. I’m planning a weekend trip to the seaside, but the swim goggles, fins, and swim cap I ordered are nowhere to be found. I was informed that my order had supposed...
I purchased a product from the Decathlon website, decathlon.com.tr. However, my order with reference number Tr2546478014 was canceled owing to a problem with their payment system. Regardless, the funds were withdrawn from my account. The purchase was made on April 20, 2024, and the website has subse...
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