On August 12, 2024, I placed an order on Decathlon's online store with the next-day delivery option. I received an email 20 minutes later confirming that my order had been dispatched. However, the package did not arrive the next day. On August 14, 2024, I contacted Decathlon's customer service. The representative informed me that they would check with the shipping company and get back to me.
Hours passed with no response. I anxiously waited, reflecting on my situation. I even dreamt of battling titans in a grand arena! As morning came, I checked my phone, but still no call. After feeding my cats and making a cup of coffee, I was still unsettled and decided to call again, though I didn't want to be too persistent.
I reached out once more, and this time received a message saying: "We have requested information from the store handling your order. The store has confirmed that the shipping process is underway but has requested further information from the courier regarding your package. We will update you once we have more details."
It feels like I've been waiting for an eternity, with time dragging on and my patience wearing thin. I wonder if there will ever be an end to this ordeal or if I’m destined to remain a warrior in this relentless struggle. We will see if this suffering and frustration will lead to any reward.
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
I placed an order with Decathlon on the morning of Monday, July 7th. Today is Saturday, July 12th, and there is still no sign of my order. I’m planning a weekend trip to the seaside, but the swim goggles, fins, and swim cap I ordered are nowhere to be found. I was informed that my order had supposed...
Good day, I placed my Decathlon order, number TR3615679304, on June 22, 2025. I have since contacted your team via email regarding the status of this order. Each time, I'm told there's a "technical issue" and that my items will be shipped "as soon as possible." However, there has been absolutely no ...
I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...
I placed my order with number TR3190635175 yesterday, on 14.02.25, but it still hasn’t been shipped. I expected a company like Decathlon to dispatch it on the same day. When I order from other e-commerce platforms, my package is shipped immediately, and even small boutiques manage to ship on the sam...
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